Refund policy
Last updated: 30 August 2026
We want you to be happy with your purchase. You can return any product within 30 days of receiving it, for any reason. This policy works alongside your statutory rights described in our Terms of Service – nothing here limits them.
30-day returns
You may return the goods within 30 days of the day you (or a person designated by you) received them. Please include the goods, all supplied accessories and your order number or proof of purchase. Returning the goods in their original packaging helps us process the return faster, but is not a condition of your statutory rights.
How to return
Czechia, Slovakia and Hungary: we offer a simple return process via Zásilkovna. E-mail us at support@burteq.com and we will send you a return code – then just drop the package at any Zásilkovna branch.
Other countries: send the return at your own expense to: Burteq s.r.o., Plzeňská 128, 150 00 Praha 5, Czechia. Please include the phone number +420 722 754 155 and e-mail support@burteq.com on the shipping label.
We recommend letting us know about the return in advance at support@burteq.com – it speeds up processing and, within the withdrawal period, your message also serves as the notice of withdrawal.
Your 14-day right of withdrawal (EU/EEA and UK)
If you are a consumer in the EU, EEA or the United Kingdom, you additionally have the statutory right to withdraw from the contract within 14 days of receiving the goods, without giving any reason – see Section 7 of our Terms of Service for full details and a model withdrawal form. You may unpack and try the goods as you would in a physical shop; if handling goes beyond that, we may deduct only the corresponding reduction in value from your refund. You bear the direct cost of the return (for CZ/SK/HU, the Zásilkovna option above is available).
Refunds
Once we receive your return (or you provide proof of sending it back), we will refund you using the same payment method you used, no later than 14 days from your withdrawal. Your bank or card provider may take additional time to post the refund. If you have not received the refund within a reasonable time afterwards, contact us at support@burteq.com.
Damaged, wrong or defective items
Please inspect your order on delivery. If the item arrives damaged or incorrect, or turns out to be defective, contact us at support@burteq.com and we will make it right at our cost. Consumers have a statutory guarantee for defects that appear within two years of delivery – see Section 8 of our Terms of Service.
Exchanges
The fastest way to exchange is to return the item and place a new order for the one you want.
Exceptions
The 14-day right of withdrawal does not apply to goods made to your specifications or clearly personalized (for example custom-configured modules manufactured on individual request); we will always tell you before purchase if this applies to your order.
Contact
Burteq s.r.o., Komenského 503, 533 04 Sezemice, Czechia · returns address: Plzeňská 128, 150 00 Praha 5, Czechia · support@burteq.com · +420 722 754 155