Terms of service

Burteq s.r.o., registered office: Komenského 503, 533 04 Sezemice, Czech Republic; Company ID (IČO): 21684952; registered in the Commercial Register kept by the Regional Court in Hradec Králové, File No. C 53041; e-mail: support@burteq.com; phone: +420 722 754 155 ("Burteq", "we", "us"). We are a VAT payer.

Last updated: 30 August 2026

1. Scope and Overview

These Terms of Service ("Terms") govern the use of the website burteq.com (the "Site") and every purchase of goods made through the Site. By placing an order you agree to these Terms. If you are purchasing as a consumer (a natural person acting outside your trade, business or profession), nothing in these Terms limits or excludes any rights or remedies you have under applicable mandatory consumer protection law, including the law of the country where you habitually reside. In case of any conflict between these Terms and such mandatory law, the mandatory law prevails.

Our store is hosted on the Shopify platform, which provides us with the e-commerce infrastructure used to sell our products.

2. Use of the Site

By using the Site you confirm that you are at least 18 years old or the age of majority in your place of residence. You may not use the Site or our products for any unlawful purpose, transmit malicious code, attempt to interfere with the security or operation of the Site, harvest personal data of others, or submit false or misleading information. We may refuse or cancel orders that we reasonably suspect are fraudulent or placed by unauthorized resellers.

3. Products, Information and Pricing

We take care to describe our products and their compatibility accurately. Product images are illustrative and screen colour rendering may vary. All prices shown to consumers are total prices including VAT; shipping costs, where applicable, are shown before you complete your order. Prices are valid while displayed on the Site. In the event of an obvious pricing or typographical error that you could reasonably have recognized as an error, we may correct it and, if the error affected your order before dispatch, we will contact you to confirm or cancel the order with a full refund.

4. Ordering and Conclusion of the Contract

You place an order by adding goods to the cart, entering the required details, and confirming the order with the payment button. Before submitting the order you can review and correct all entered data. We confirm receipt of your order by e-mail without undue delay. The purchase contract is concluded upon our order confirmation, except where the goods are out of stock or we are otherwise unable to perform, in which case we will notify you and refund any payment received. The contract is concluded in English (or in Czech, where the Czech version of these Terms applies) and is archived by us electronically.

5. Payment and Delivery

Payment is made online through the payment methods offered at checkout (payment cards, digital wallets and other methods displayed). We may require payment of the full purchase price before dispatch. We ship to the countries listed on the Site; delivery methods, costs and estimated delivery times are shown at checkout before you place the order. Risk of damage to the goods passes to you (as a consumer) when you or a third party designated by you (other than the carrier) takes physical possession of the goods. Please inspect the shipment on delivery and report any transport damage to us as soon as possible.

6. Important Product Notices

Please read this section carefully before ordering. By placing an order you expressly acknowledge and agree to the product characteristics described below.

Off-road use only. Burteq memory modules and related products that affect driver-assistance or other vehicle systems are designed and sold exclusively for use off public roads (closed circuits, private property, testing and motorsport purposes). The products are not type-approved for use on public roads, and their use on public roads may violate road-traffic and vehicle-approval legislation applicable in your country. You are solely responsible for how and where you use the products and for compliance with the laws that apply to you.

Vehicle software updates. The function of our products depends on the software of your vehicle, which is provided and updated by the vehicle manufacturer as a third party. The vehicle manufacturer may, through software updates (in particular of the infotainment system or control units), change the behaviour of the vehicle in a way that causes our product to stop working in whole or in part. We have no influence over the release or content of such updates, and no updates are provided for the product itself. Compatibility information on the Site refers to the state of vehicle software at the time the contract is concluded.

Compatibility. You are responsible for verifying, before ordering, that the product is compatible with your vehicle (model, model year, transmission and equipment) according to the information on the Site. If in doubt, contact us before ordering.

Installation. Installation instructions are provided with the product or on the Site. We strongly recommend installation by a qualified professional. Statutory rights for defects do not cover defects caused by the buyer, in particular by installation or use contrary to the instructions.

Vehicle warranty and insurance. Installing or using the products may affect your vehicle manufacturer’s warranty or your insurance coverage.

No OEM affiliation. Our products are not original parts or accessories of any vehicle manufacturer and are not approved by any vehicle manufacturer. Vehicle brand and model names are used solely to indicate compatibility.

7. Right of Withdrawal (Consumers in the EU/EEA and the United Kingdom)

If you are a consumer and the goods are delivered into the EU, the EEA or the United Kingdom, you have the right to withdraw (cancel the contract) from the contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party designated by you (other than the carrier), take physical possession of the goods (or of the last item, where goods from one order are delivered separately).

To exercise the right of withdrawal, inform us of your decision by an unequivocal statement (e.g. e-mail to support@burteq.com or letter to Burteq s.r.o., Plzeňská 128, 150 00 Praha 5, Czech Republic) before the withdrawal period expires. You may use the model withdrawal form annexed to these Terms, but it is not obligatory.

Send the goods back to us without undue delay and in any event no later than 14 days from the day you notified us of the withdrawal. The deadline is met if you dispatch the goods before it expires. You bear the direct cost of returning the goods. For returns from Czechia, Slovakia and Hungary we offer a convenient return option via Zásilkovna – contact us for a return code.

We will refund all payments received from you, including the cost of standard delivery to you, without undue delay and no later than 14 days from the day we were informed of your withdrawal, using the same means of payment you used, unless you expressly agree otherwise. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent them back, whichever occurs first.

You may handle the goods only to the extent necessary to establish their nature, characteristics and functioning, as you would in a physical shop. You remain entitled to withdraw even if the goods have been unpacked or tried; however, you are liable for any diminished value of the goods resulting from handling beyond what is necessary, and we may deduct a corresponding amount from the refund. The right of withdrawal does not apply to goods made to your specifications or clearly personalized (e.g. custom-configured modules manufactured on individual request).

8. Legal Guarantee for Defects (Consumers)

We are liable to consumers for any lack of conformity of the goods which exists at the time of delivery and becomes apparent within two years of delivery. If a defect becomes apparent within one year of delivery, it is presumed to have existed at delivery unless the presumption is incompatible with the nature of the goods or of the defect. This legal guarantee is independent of, and in addition to, our voluntary return policy. Consumers in the United Kingdom have equivalent statutory rights under the Consumer Rights Act 2015, including the right to goods of satisfactory quality and the remedies provided by that Act.

If the goods are defective, you may require repair or replacement, unless the chosen remedy is impossible or disproportionately costly compared with the other. If we refuse or fail to remedy the defect within a reasonable time or the defect reoccurs or is fundamental, you may claim a proportionate price reduction or withdraw from the contract (except where the defect is insignificant). Defect claims can be made by e-mail to support@burteq.com, by phone at +420 722 754 155, or by sending the goods with a description of the defect to Burteq s.r.o., Plzeňská 128, 150 00 Praha 5, Czech Republic. We will confirm receipt of your claim, and for consumers in Czechia we will resolve the claim and inform you within 30 days at the latest. Where a claim is justified, you are also entitled to reimbursement of costs reasonably incurred in making the claim.

9. Complaints, ADR and ODR

Complaints may be sent to support@burteq.com; we will inform you of the outcome by e-mail. If you are a consumer and we are unable to resolve a dispute directly, you may use out-of-court dispute resolution. The competent ADR body for consumer disputes arising from our contracts is the Czech Trade Inspection Authority (Česká obchodní inspekce), Gorazdova 1969/24, 120 00 Praha 2, Czech Republic, https://coi.gov.cz – ADR details at https://coi.gov.cz/mimosoudni-reseni-spotrebitelskych-sporu-adr. Consumers residing in other EU countries may also contact the European Consumer Centre network. Complaints may likewise be addressed to the applicable supervisory authorities.

10. Liability

Nothing in these Terms excludes or limits our liability where such exclusion or limitation is not permitted by applicable law, including liability for death or personal injury caused by our negligence, for intentional misconduct or gross negligence, or any liability owed to consumers under mandatory consumer protection law, including the legal guarantee described in Section 8.

Subject to the above, we are not liable for damage caused by use of the products contrary to these Terms and the instructions, in particular by use on public roads, incorrect installation, modification of the products, or by third-party vehicle software updates as described in Section 6. Where you act as a business customer (not a consumer), our total liability arising from or related to the contract is limited to the price paid for the goods, and we are not liable to business customers for indirect or consequential damages or loss of profit.

11. Additional Terms for Customers outside the EU/EEA and the United Kingdom

This Section applies only to customers whose goods are delivered outside the EU, the EEA and the United Kingdom (including, without limitation, the United States, Canada, Australia and New Zealand). It applies to the maximum extent permitted by the law applicable to you and prevails over Sections 7, 8 and 10 to that extent. Where the law of your country or province grants you consumer guarantees or remedies that cannot be excluded or limited by contract, those guarantees and remedies are not affected by this Section. In particular: for customers in Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law; you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage, and to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. For customers in New Zealand who acquire the goods for personal, domestic or household use, nothing in this Section limits the guarantees under the Consumer Guarantees Act 1993. For customers in Canada, nothing in this Section excludes warranties or remedies that cannot be excluded under the consumer protection legislation of your province or territory.

11.1 Assumption of risk and release. Burteq aftermarket products modify a vehicle for uses which exceed the conditions anticipated by the vehicle manufacturer. The products are not designed to meet any vehicular code, federal, state or other vehicle requirement, and are sold for off-road use only. You accept full responsibility for verifying the legality of the use of the products in your jurisdiction prior to installation and use. By purchasing, installing or using the products, you – on behalf of yourself and your heirs, assigns and legal representatives – knowingly and voluntarily release Burteq, its successors, assigns, representatives, officers, employees and suppliers from any and all claims, demands or causes of action, known or unknown, arising from any injury, illness, death, disability, or damage to any vehicle, system or property, incurred in connection with the installation, removal, maintenance or use of the products, including their use on public roads in breach of these Terms.

11.2 Improper installation, maintenance and misuse. The release in Section 11.1 applies in particular where damage or injury results from:

(a) failure to properly install all supplied parts and components in accordance with the supplied instructions, or failure to install all of them;

(b) failure to periodically inspect installed parts and components for tightness, wear or damage, or to maintain them in accordance with the supplied instructions;

(c) modification of any parts or components; or

(d) using the products for purposes other than those for which they are intended.

11.3 Transfer of the vehicle. If a vehicle in which the products are installed is sold, traded or gifted, you must notify the new owner of these terms and of the off-road-only restriction.

11.4 Indemnification. You agree to indemnify, defend and hold harmless Burteq and its officers, directors, employees, agents, contractors, licensors, service providers and suppliers from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms, your violation of any law or the rights of a third party, or the use of off-road-only products on public roadways.

11.5 Disclaimer and liability cap. The products and the Site are provided “as is” and “as available”, without warranties of any kind, express or implied, including implied warranties of merchantability and fitness for a particular purpose. In no case shall Burteq be liable for any indirect, incidental, punitive, special or consequential damages of any kind, including lost profits, loss of vehicle use, loss of business or legal penalties, even if advised of their possibility, and Burteq’s total liability for any claim shall not exceed the amount you paid for the product. Some jurisdictions do not allow certain exclusions or limitations; in such jurisdictions our liability is limited to the maximum extent permitted by law.

12. Intellectual Property and User Content

The Site and its content are protected by intellectual property rights and may not be reproduced or exploited commercially without our written consent. If you send us ideas, suggestions or other materials, you grant us a non-exclusive right to use them without obligation of confidentiality or compensation; you are responsible for ensuring your submissions are lawful and do not infringe third-party rights.

13. Force Majeure

We are not liable for delay or failure to perform caused by events beyond our reasonable control, including natural disasters, pandemics, strikes, shipping disruptions, government actions or supply chain shortages. Statutory rights of consumers, including the right to withdraw from the contract where delivery is substantially delayed, are not affected.

14. Final Provisions

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in effect, and the invalid provision shall be replaced by a valid provision that most closely reflects its purpose. We may update these Terms by posting the updated version on the Site; the version in force at the time your order is placed applies to that order. These Terms are governed by Czech law. This choice of law does not deprive you, as a consumer, of the protection of mandatory provisions of the law of the country of your habitual residence, and it does not limit your right to bring or defend proceedings before the courts competent under applicable law, including the courts of your place of residence within the EU. For consumers in Czechia, the Czech version of these Terms prevails; otherwise, the English version prevails.

Contact: Burteq s.r.o., Komenského 503, 533 04 Sezemice, Czech Republic; returns and claims address: Plzeňská 128, 150 00 Praha 5, Czech Republic; e-mail: support@burteq.com; phone: +420 722 754 155.

Annex: Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Burteq s.r.o., Plzeňská 128, 150 00 Praha 5, Czech Republic, e-mail: support@burteq.com

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods: ………………………………

Order number: ………………………………

Ordered on (*)/received on (*): ………………………………

Name of consumer(s): ………………………………

Address of consumer(s): ………………………………

Signature of consumer(s) (only if this form is notified on paper): ………………………………

Date: ………………………………

(*) Delete as appropriate.